New and old phone number in apple account and I can't remove old

I have an iphone 11 and apple watch 6. A few weeks ago I changed my phone number with my carrier, kept same phone. Problem is my old and new phone numbers are listed in my apple account as imessage and facetime number when I go to settings and press my name at top. When I click edit I cannot remove either and an Info button to the right of each appears. My new number is listed as phone number for messages and facetime when i go into each from settings.


I noticed there was a problem when people i share fitness app with send me a message through their watch and it tries to send message to my old number. i have totally unpaired watch and reset it. i have updated everything including my apple password. As an aside i get apple security texts to my new number, yet when i went online to contact apple help it listed my old phone number. I cannot figure where or how to remove the old phone number. Any help would be appreciated.

iPhone 11, iOS 15

Posted on Oct 23, 2021 2:15 PM

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4 replies

Oct 29, 2021 7:14 AM in response to FLLStumped

FLLStumped,


Thank you for clarifying that.


Next, verify that your information associated with your Apple ID just has the new phone number. Here's how:

Manage and use your Apple ID

Scroll down to the section titled "Manage your Apple ID".

Then Restart your iPhone and check if your previous phone number is still showing for iMessage and FaceTime.


If so, sign out of iMessage and FaceTime, as recommend in the section of the previous article we provided earlier, titled "If you can't see or select your number in Messages or FaceTime".

Settings > Messages and Settings > FaceTime, signing out of your Apple ID and then signing back into it. This should remove the old number and only show the new phone number.

Here's the article again: Add or remove your phone number in Messages or FaceTime


Hope that helps!

Oct 26, 2021 11:47 AM in response to Matthew.S81

Hello Matthew, not quite sure you understood my situation. I was able to input my new phone number manually into the messages and facetime in the settings. Problem is that in my apple account and on my phone when i go to settings and press my name at top both my old number and my new number are listed. Under each number it says it is the imessage and facetime number. i cannot remove either when i go to edit, unlike my email with a red remove circle to the left, these 2 phone numbers only have an info circle to the right.

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New and old phone number in apple account and I can't remove old

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