My son forget his Apple ID and password, the iPad was disabled but I was able to restore it but it is asking for user id and password which we don't have! Please help he needs it for school

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My son forget his Apple ID and password, the iPad was disabled but I was able to restore it but it is asking for user id and password which we don't have! Please help he needs it for school

My son forget his Apple ID and password, the iPad was disabled but I was able to restore it but it is asking for user id and password which we don't have! Please help he needs it for school! It is an iPad air

Posted on Oct 23, 2021 4:07 PM

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Answer 1

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muguy

Level 10

81,523 points

Oct 23, 2021 4:14 PM in response to Thehair

You’ll need the username and password to unlock the device. Learn how to remove activation lock at https://support.apple.com/en-us/HT201441

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My son forget his Apple ID and password, the iPad was disabled but I was able to restore it but it is asking for user id and password which we don't have! Please help he needs it for school

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