You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I purchased a phone outside the store but it has a lock code on it how can u reset it for me

I purchased this phone and it’s locked I need it reset

iPhone 12 Pro Max

Posted on Oct 24, 2021 2:06 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2021 2:13 PM

Hello~ I think that you have come up against the activation lock. If so you will not be able to unlock the device. We cannot help you nor can Apple. If this is the case you may try and return the iPhone for a refund or have the person you bought it from remove the activation lock. If they cannot or will not …then the iPhone is of no use and you can recycle it responsibly. Take a look here for more info:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

2 replies
Question marked as Top-ranking reply

Oct 24, 2021 2:13 PM in response to turkeesha

Hello~ I think that you have come up against the activation lock. If so you will not be able to unlock the device. We cannot help you nor can Apple. If this is the case you may try and return the iPhone for a refund or have the person you bought it from remove the activation lock. If they cannot or will not …then the iPhone is of no use and you can recycle it responsibly. Take a look here for more info:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

I purchased a phone outside the store but it has a lock code on it how can u reset it for me

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.