iPhone X native camera app not working (Freezing or Black)

iPhone X camera working on apps like snapchat and whatsapp but when I open the native app it freezes and the green indicator on the screen disappears and again appears and freezes the camera again, its not able to balance the light

But other apps works properly

I noticed the native camera app works fine sometimes but as soon as I open the portrait mode it starts freezing..

I have reset and hard reset my device as well but I'm still facing the same issue..

I have iOS 15.0.2

Please help its really frustrating

Posted on Oct 25, 2021 12:35 AM

Reply
6 replies

Oct 25, 2021 7:26 PM in response to AnasAshraf__

Hello AnasAshraf__,


Welcome to Apple Support Communities. We understand your concern with your iPhone's camera not working as expected in the native app, and we'd be happy to look not this with you.


Is this happening with both the rear and front cameras? Do you have anything covering the camera such as an attachment or screen protector? If so, let’s remove it, please.


To get started, please try the steps in the following link:


If the camera or flash on your iPhone, iPad, or iPod touch isn't working


We hope this information is useful. Kind regards.

Nov 2, 2021 6:20 AM in response to AnasAshraf__

Hello AnasAshraf__ ,


Thanks for getting back to us with those additional details. It looks like you're having issues with the native Camera app on your iPhone. We know it’s important to have your iPhone camera working and reliable as you expect. We’re happy to help you.


iOS 15.1 was released recently, so if you haven't updated to that yet, please back up your iPhone, update, and test again:


Back up iPhone

Update your iPhone, iPad, or iPod touch


Should you still need help after that, please get in touch with Apple Support directly. You can do that here: Contact Apple Support


Thanks for posting in Apple Communities. Have a nice day. 

Nov 15, 2021 6:12 AM in response to AnasAshraf__

Hello AnasAshraf__,


Thanks for following up with us. We understand the concern with your iPhone's camera behavior in the Photos app. We'd be happy to provide some guidance.



At this point, we'd recommend getting in touch with Apple Support directly. You can do that here: Get Support

They will be able to run a diagnostic test, and investigate this issue further.


Thank you for using Apple Support Communities. Cheers.

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iPhone X native camera app not working (Freezing or Black)

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