about charging

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Level 1

4 points

about charging

Hello, when I connect my iPhone 11 for the first time for charging, first I connect the lightning, then the phone does not charge to the power outlet, and when it is reconnected it starts charging, is it a problem?

Posted on Oct 25, 2021 5:12 AM

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Answer 1

Oct 26, 2021 7:11 AM in response to rapael01

Hey there rapael01,

Thanks for reaching out to Apple Support Communities. When you connect the Lightning cable to your iPhone the second time, do you change the orientation? Do you unlock your iPhone? This could help us better understand the issue. If the answer to both of this is no, the steps in this article could help:

If your iPhone or iPod touch won't charge

Take care.

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Answer 2

Oct 26, 2021 3:05 PM in response to rapael01

Hey rapael01,

Your iPhone should charge when you first connect it. If the steps in the resource did not lead to a resolution, you can reach out to Apple Support to look further into this with you:

Contact Apple Support

Regards.

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Answer 3

Oct 27, 2021 6:08 AM in response to rapael01

Hey rapael01,

Reach out to Apple Support at the link provided and they can give you best guidance on where you can take your iPhone. You can also use this link to help you find a location near you:

Apple - Find Locations - Location Selector

Stay safe.

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Answer 4

rapael01 Author

Level 1

4 points

Oct 26, 2021 12:40 PM in response to barberlives123

Only when I take out the lightning from the phone and put it back without a difference, turn it over or not, only then the phone starts charging, when I do not take out the lightning I take out only the power and put it back into the outlet, then no, it does not charge, in any case it is necessary to remove and plug in the lightning again

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Answer 5

rapael01 Author

Level 1

4 points

Oct 26, 2021 12:42 PM in response to rapael01

Please tell me if there is a difference, for example, when I put the phone on charge, I first connect the lightning and then the power is so basically the phone does not charge on the first try

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Answer 6

rapael01 Author

Level 1

4 points

Oct 26, 2021 11:42 PM in response to barberlives123

I bought a phone last month in Georgia country and where should I go?

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about charging

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