MacBook Pro 13 screen shuts off when opened. Can't open the screen to normal.

Screens shuts off when opened up and can't fully open as normal. Is there a cable that will need to be replaced? 2016 model.

MacBook Pro 13″, macOS 11.6

Posted on Oct 25, 2021 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2021 5:54 PM

See if your laptop qualifies for this free Apple repair program:

https://support.apple.com/13-inch-macbook-pro-display-backlight-service


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/service-programs

3 replies

Oct 29, 2021 3:43 PM in response to Dianava

Dianava wrote:

What have yo done ? I have the dame problem
what should i do?

If you have a 2016+ MBPro with the exact same symptoms of the OP, then you most likely have a hardware issue with a known design defect. Have Apple or an Apple Authorized Service Provider to examine the laptop to confirm a hardware issue and a repair estimate.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 13 screen shuts off when opened. Can't open the screen to normal.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.