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New iphone 11 switched off

I bought a new iPhone 11 and a 20 w charger from amazon. Just unboxed the phone, signed up, and then connected it to a new apple 20 w charger and it switched off. No charging animations, nothing, just turned off. This is my first time using an Apple product, please help.

Posted on Oct 25, 2021 9:19 AM

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Posted on Oct 25, 2021 11:28 AM

soumik99 wrote:

I bought a new iPhone 11 and a 20 w charger from amazon. Just unboxed the phone, signed up, and then connected it to a new apple 20 w charger and it switched off. No charging animations, nothing, just turned off. This is my first time using an Apple product, please help.

try this If your iPhone won't turn on or is frozen - Apple Support

1 reply
Question marked as Best reply

Oct 25, 2021 11:28 AM in response to soumik99

soumik99 wrote:

I bought a new iPhone 11 and a 20 w charger from amazon. Just unboxed the phone, signed up, and then connected it to a new apple 20 w charger and it switched off. No charging animations, nothing, just turned off. This is my first time using an Apple product, please help.

try this If your iPhone won't turn on or is frozen - Apple Support

New iphone 11 switched off

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