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My Apple ID don’t sign in

Problem to sign in my iPhone

Posted on Oct 25, 2021 11:26 AM

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Question marked as Best reply

Posted on Oct 25, 2021 11:31 AM

Do you see any error messages that indicate why? Would you care to tell us what they are?


'If you can't connect or sign in to iCloud', click here --> https://support.apple.com/HT203512


If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:


If you forgot the passcode on your iPhone", or your iPhone is disabled, click here -->

https://support.apple.com/kb/HT204306


Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ


Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681


'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095


---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169



2 replies
Question marked as Best reply

Oct 25, 2021 11:31 AM in response to chandanisach

Do you see any error messages that indicate why? Would you care to tell us what they are?


'If you can't connect or sign in to iCloud', click here --> https://support.apple.com/HT203512


If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:


If you forgot the passcode on your iPhone", or your iPhone is disabled, click here -->

https://support.apple.com/kb/HT204306


Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ


Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681


'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095


---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169



Oct 25, 2021 11:30 AM in response to chandanisach

What happens when you try? Error message(s)?


Maximum Free Accounts error message?


You have an Apple ID. You used it to sign into the Support Community. Having more than one Apple ID can be confusing.


If you create/use a new Apple ID, you will lose access to some of your data and the purchases made with your existing Apple ID. 


Create a new ID (if necessary)on another Apple device/computer and sign into iCloud using the same Apple ID on the other Apple device/computer. You should then be able to sign in.


The maximum number of free accounts have been activated    -


Apple ID - create a new.      *


Apple ID – Create       -


Apple ID - Could Not Create or Could Not Set Up iCloud message.    *


Or contact Apple ID Support.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn’t always load)  


Get Support     -   Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.  -


https://twitter.com/AppleSupport.  -

My Apple ID don’t sign in

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