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Home app says 2plugs firmware needs updating.

I have Meross home kit compatible plugs and home app is saying the plugs firmware need updating.


However when the home app opens the Meross app the plugs firmware are up to date. So not new firmware.


But the home app continues to say the plugs need updating. How do I clear this from the app.


Thanks

Posted on Oct 25, 2021 1:10 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2021 11:11 AM

Hello


Thank you for using Apple Support Communities.


We see that you are having an issue with your Meross HomeKit compatible plugs. You are getting conflicting messages that the plugs need their firmware updated or that they are up to date. We would recommend contacting Meross support for assistance with the conflicting message being send by their device. You can access their support site here: https://www.meross.com/support/FAQs


Best regards.

1 reply
Question marked as Top-ranking reply

Oct 26, 2021 11:11 AM in response to Beach City Ed

Hello


Thank you for using Apple Support Communities.


We see that you are having an issue with your Meross HomeKit compatible plugs. You are getting conflicting messages that the plugs need their firmware updated or that they are up to date. We would recommend contacting Meross support for assistance with the conflicting message being send by their device. You can access their support site here: https://www.meross.com/support/FAQs


Best regards.

Home app says 2plugs firmware needs updating.

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