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TMZ-1578 Author

Level 1

4 points

Can’t shut off or do anything on phone

I have an iPhone XR . My son downloaded a game which has frozen up my whole phone. It’s stuck on the power off screen put nothing happens

Posted on Oct 25, 2021 6:16 PM

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Top-ranking reply

Level 10

212,570 points

Posted on Oct 26, 2021 5:15 PM

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears (15-30 seconds)

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

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3 replies

Top-ranking reply

Level 10

212,570 points

Oct 26, 2021 5:15 PM in response to TMZ-1578

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears (15-30 seconds)

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

Reply

Level 1

19 points

Oct 25, 2021 6:19 PM in response to TMZ-1578

Press the low volume button, then the high volume button, and then press and hold the power button for RESET. Hold it until you see the white Apple

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Level 1

19 points

Oct 26, 2021 5:06 PM in response to Bizazzz

My apologies. It’s the volume up button then volume down.

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Can’t shut off or do anything on phone

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