Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t shut off or do anything on phone

I have an iPhone XR . My son downloaded a game which has frozen up my whole phone. It’s stuck on the power off screen put nothing happens

Posted on Oct 25, 2021 6:16 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2021 5:15 PM

  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds)


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


3 replies

Can’t shut off or do anything on phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.