I can’t get iCloud storage because I forgot my password and it isn’t accepting my phone number as verification

Having a really hard time purchasing apps or buying storage because I forgot password for Apple ID. It asked for my number and it denied my phone number. So it wants a 28 digit verification code that I don’t have. How do I access this ?

iPhone XR, iOS 14

Posted on Oct 25, 2021 10:50 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2021 11:07 PM

Did you already check this article?

If you forgot your Apple ID password - Apple Support


You might have to use the account recovery process to get access again:

How to use account recovery when you can’t reset your Apple ID password - Apple Support

2 replies

Oct 26, 2021 7:12 AM in response to Lostinappleland79

So it wants a 28 digit verification code that I don’t have.


How to generate a recovery key --> https://support.apple.com/HT208072

With two-factor authentication and an Apple device, you have the option to generate a recovery key to help improve account security.

- "Creating a recovery key turns off account recovery. Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."

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I can’t get iCloud storage because I forgot my password and it isn’t accepting my phone number as verification

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