Обновление и наушники

Hello ViktoriyaBrown,

We do see you're using Apple AirPods and they're on the latest firmware version which is great! Just to confirm if you're using an iPhone with your AirPods, do you currently have iOS 15.1 installed? If not, we'd recommend to update to this version: Update your iPhone, iPad, or iPod touch. If you are up to date, the steps listed in How to reset your AirPods and AirPods Pro should help with this issue you're experiencing.

Best!

Hi there ViktoriyaBrown,

We appreciate you translating your message for us. It sounds like you're using wireless headphones with your iPhone and they're disconnecting from your iPhone since you've updated the software.

If this is what you're experiencing, we'd like you to try the steps listed in the following resource: If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch.

If the issue continues, let us know if your headset is an Apple device and if it is, let us know the model.

Thanks for using Apple Support Communities. Have a good one!

Hi there ViktoriyaBrown,

We can understand wanting to have your AirPods working smoothly. Could you clarify what you mean when you say your have to install them every time? Do you mean having to pair them every time? Are you connecting your AirPods with other devices? When you stop using the AirPods are you forgetting them in settings?

We'd recommend connecting with Apple Support directly. This way there isn't a language barrier or miscommunication on the issue you're experiencing. They'll be able to assist you with this issue provide any service options available, if any, for your location: Get Support

Take care!

Hi ViktoriyaBrown,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!