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With Monterey update, can't see certain hard drives

After updating this morning, I can't see certain G-drive hard drives on my MacBook pro. Some that I formatted over a year ago are fine. The two new most recent ones won't appear. I have checked that the finder show all hard drives. Disk utility doesn't seem them either. However, when I plug them into another MacBook pro that hasn't been upgraded they appear in the finder. What should I do?


Thanks!

Posted on Oct 26, 2021 3:05 PM

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Question marked as Best answer

Found solution. If I plug in an apple-manufactured usb-c to usb-c cable from iPad, the drive mounts and reads correctly. Unbelievable

Posted on Nov 7, 2021 4:52 AM

158 replies

Nov 15, 2021 5:35 PM in response to viathelens

I've spent hours over two days with Apple support to no avail. They say it's a WD issues. I called WD and they claim it's an Apple problem with the new Monterey 12.0.1 update. They both say they're working on it but it's been over 1 week and all of my documents are inaccessible. They're slow attention to a workaround is not helping me one bit. Totally frustrated!!!!!

Nov 16, 2021 8:38 AM in response to leobatta

I’m as frustrated as all of you and appreciate the posts that show me I’m not alone. I’ve taken the G-drive to different Best Buys for assistance and now they’re telling me the drive is inoperable and I have to send it to their lab for document retrieval which will take up to 6 weeks and unknown cost. WD has been unhelpful as has Apple.

Nov 16, 2021 8:47 AM in response to liliafromfullerton

Well, I couldn't get it to work with any cable attached to my computer - but I DID manage to connect it using the USB-2 hub on a Thunderbolt display - I would imagine that other older USB hubs might work as well (the modern USB-3 hub on my BenQ monitor does not work).

But you should also be able to read it by connecting it to a mac running Big Sur or before okay, so it shouldn't need to go to a lab for retrieval.

Nov 16, 2021 8:52 AM in response to liliafromfullerton

I'm assuming it's the update issue you are suffering from, as are we all and that it's not a broken G Drive? If so, it should still work with Big Sur. If so, here's an idea... take the G drive to an Apple store. They have Macs running Big Sur as well as Monterey. Get them to plug your G Drive into one of their Big Sur devices and pull the contents off that onto another drive or onto your laptop. Now I'm hopeful that your local Apple store is accommodating as mine appeared to be. Granted I bought my G Drive from the Apple store but even if not, one of the Genius guys can look up the issue on their internal forum and see there is a known issue and help you out. Furthermore, if you bought it from the Apple store it comes with a guarantee so they have to be accommodating. I have said that if this isn't fixed, I'm bringing mine back for a refund as it's not fit for purpose. But I too have the issue that I have loads of stuff on the drive that will have to taken off prior to returning. I hope this helps.

Nov 16, 2021 9:04 AM in response to Jono Slack

Hey Jono, I know, and that's why my G Drive is still sat on my desk gathering dust! I was going to return it as soon as I was advised of the incompatibility, but then the chap at the Apple store told me it was affecting loads of other manufacturers too. So I asked him if he was going to remove those products from the shelf as selling them, knowing these products will not work, is surely "dodgy" at best. His answer was "hmmm good point!" I do wonder how long it's going to take for Apple to resolve this? And I also wonder if any official Apple bods interact with this forum and can update us???


Nov 16, 2021 9:11 AM in response to liliafromfullerton

liliafromfullerton wrote:

I’m as frustrated as all of you and appreciate the posts that show me I’m not alone. I’ve taken the G-drive to different Best Buys for assistance and now they’re telling me the drive is inoperable and I have to send it to their lab for document retrieval which will take up to 6 weeks and unknown cost. WD has been unhelpful as has Apple.

Lilia, I would probably hold off on that. Do you have a friend who has a Mac that's still running Big Sur? Try taking your drive over and plugging it in. If your experience is like mine (G-DRIVE mobile USB-C, worked fine until Monterey), I'll bet you all your data is sitting there… waiting for Apple to issue a fix.



With Monterey update, can't see certain hard drives

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