Proximity sensor problem ?

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Level 1

4 points

Proximity sensor problem ?

I’ve purchased the iPhone 11 around a month ago. It was working properly when i brought , but after the ios 15.1 update I’m facing the proximi sensor problem. When I’m making a call , during the call period the screen doesn’t automatically turn on if I need to lookup for something during the call. It was intended to show up as quickly as i turn the phone down from face. Is it the software problem or the sensor is not working properly. I need a quick soliton for this problem.

Posted on Oct 27, 2021 12:58 AM

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Answer 1

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ProustGiulio

Level 10

208,650 points

Oct 27, 2021 1:09 AM in response to saswata272

Make sure that nothing (cover or screen protector) interferes with proximity sensor activity.

Should be this case, try to remove them.

If the issue persists, since your iPhone is still covered by warranty, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Answer 2

Nov 2, 2021 5:48 AM in response to saswata272

my iPhone 12 also same problem after ios15.1update.

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Proximity sensor problem ?

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