It says my Apple ID is not active
When I try to put I forgot my password it tells me My Apple ID is not active
There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169