Trying to remove Payment Info

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Gdawgmega Author

Level 1

4 points

Trying to remove Payment Info

I cancelled my subscription but when I try to remove my payment info it says I have an active subscription?

iPhone 12, iOS 15

Posted on Oct 27, 2021 11:35 AM

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Answer 1

Best reply

LD150

Level 10

90,297 points

Oct 27, 2021 1:06 PM in response to Gdawgmega

You should know if you installed a VPN but check Settings, General, VPN & Device Management (ios15)

Uninstall any ad-blockers and security apps like My Data Manager which can use VPN without you knowing.

Look at the card details for expiry date

Look at Settings, your name, subscriptions

If you get stuck or you think your account may be blocked you can reach out to Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support

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Answer 2

LD150

Level 10

90,297 points

Oct 27, 2021 11:48 AM in response to Gdawgmega

Why do you want to remove the payment card? Are you going to get rid of all your Apple devices?

It is best to have at least one card registered.

Do you have iCloud storage plan greater than the free 5GB?

Have you checked your other subs in Settings, your name, Subscriptions?

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Answer 3

Gdawgmega Author

Level 1

4 points

Oct 27, 2021 11:52 AM in response to LD150

So what I’m trying to do is download this game. But then it asks me to verify a billing information. I looked up why this was happening and it had said one way to fix it was to remove card info. Like I said, I’ve cancelled the subscription but it says I have an active subscription that isn’t allowing me to do so. No I’m not going to get rid of all Apple devices.

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Answer 4

LD150

Level 10

90,297 points

Oct 27, 2021 12:01 PM in response to Gdawgmega

Your card may be out of date, or from a different country from the phone's home country or you may have installed a VPN which makes App Store think the country is wrong (the most common reason)

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