Filter failed message

Question

Level 1

5 points

Filter failed message

Running Catalina 10.15.7 on MBA 2020. All of a sudden, I cannot print with my Canon MP495 and get the" Printer- "filter" failed "message. I have tried all suggestions: turning Mac and printer off. Deleting printer and reinstalling. Resetting printer system (which deletes all other printers, too)..Reinstalling printer. Even reinstalling Catalina. Tried connecting via cable instead of wifi And scanning for malware and viruses. Nothing I do will allow me to use the printer directly. I can share the printer with another MacBook running 10.15.7 and am able to print through that computer when it is on and nearby. What else should I be looking at?

MacBook Air (2020 or later)

Posted on Oct 27, 2021 11:21 AM

Reply

Answer 1

Top-ranking reply

dddavidswill Author

Level 1

5 points

Oct 28, 2021 1:27 PM in response to c_luc9

Canon no longer supposrt this model printer, and none of the troubleshooting suggestions worked for this problem.

I went through all of the suggestions in Solve printing problems on Mac several times, and nothing worked. After spending at least 6 hours on this, deleting printers, restarting multiple times and reinstalling 10.15.7, I did the following: I deleted the printers, reset printing system again. Then I deleted all files on my MBA that had MP495 (the printer model) in the file name. I restarted computer again. then reinstalled 10.15.7. I reinstalled the printer letting Catalina find the required printer software. Then restarted the MBA, and it worked.

Reply

Answer 2

c_luc9

Community Specialist

Oct 28, 2021 12:07 PM in response to dddavidswill

Hello dddavidswill,

Thanks for reaching out to us in Apple Support Communities about not being able to print from your MacBook Air. We're happy to help by looking into this more!

Here is a resource that can help:

Solve printing problems on Mac

If the issue continue after trying these steps, your next best option would be to work with Cannon directly to see if they are aware of any troubleshoot steps that can help.

You can reach them here:

Canon U.S.A., Inc. | Official Canon Service and Support, Canon drivers, Canon tech support and Canon warranty information.

Hope this helps.

Best Regards.

Reply

Filter failed message

Similar questions