my iPad pro keeps crashing
My iPad keeps turning off when I am using it. How do I fix this
iPad Pro 10.5-inch, Wi-Fi
User profile for user:
Soosie_J215
User level:
Community Specialist
Hello Katebrown,
Welcome to Apple Support Communities. We understand you have an iPad Pro that seems to be continuously restarting. Let's walk through some steps that should help. You will want to force restart it:
How to restart an iPad without a Home button
- Press and hold either volume button and the top button until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the top button until you see the Apple logo.
How to restart an iPad with a Home button
- Press and hold the top button until the power off slider appears.
- Drag the slider, then wait for 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the top button until you see the Apple logo.
If at any point you see a different icon on your display, like "Connect to iTunes" or anything else, reply back with further details. We'll work through it together.
Take care.