Refund for trade in
I sent in mine and my husbands iPhone X’s. We were told we would both get a refund. Yet we never received the refund and it’s been over a month.
User profile for user:
Chris_C1
User level:
Community Specialist
Greetings, Jordyeninas.
Welcome to the Apple Support Communities. We can understand why you’d want to know the status of your trade-in refund.
For help with this issue, please contact Apple Online Store support:
“Apple Online Store
Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753).
You can get information about an order you placed on the Apple Online Store through the Order Statuspage. If you prefer, you can also get order status or make changes by phone at (800) 692–7753.” Contact - How to Contact Us - Apple
We hope this helps! Thanks for being a part of the community.
Sincerely.