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system crashes when i open App Store

when i click on App Store my system totally crashes (black screen). this has happened twice now since i updated to 12.0.1 any suggestions ??

Thanks


Jim Sterling

iMac 27″, macOS 12.0

Posted on Oct 29, 2021 6:58 AM

Reply
7 replies

Oct 31, 2021 2:50 PM in response to jasiii

To add to P. Phillip's warning: there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is desshoigned solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Also, unless you're using a true VPN tunnel, such as between you and your employer's or bank's servers, they are useless from a privacy standpoint.  Read these two articles: Public VPN's are anything but private and Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” WebsitesHowever, that being said one of the most respected contributors to these forums and a respected developer has reported favorable about NordVPN.  So it may be more secure than most of the other public VPNs. So if you must use one consider it.




Oct 29, 2021 7:16 AM in response to jasiii

jasiii wrote:

when i click on App Store my system totally crashes (black screen). this has happened twice now since i updated to 12.0.1 any suggestions ??
Thanks

Jim Sterling


If no resolve—

\sign out of iCloud and back in again


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV or Mac

https://support.apple.com/en-gb/HT208242

Oct 31, 2021 2:36 PM in response to jasiii

Disable AntiVirus software ? If one is using this software - it is a waste of computer resources and ones money for an non-existent issue affecting macOS


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


That is not the same as Removal as per the Developers Instructions.



system crashes when i open App Store

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