Hey. Sorry but I forgot to update that I had 3 calls with apple support about this issue and they didn’t have a clue what is supported or not. This shows Apple not showing any professionalism in this area.
the first employee asked me to reinstall the app. Told her I’m on windows. And she kept persisting I had to reinstall. When I asked to be transferred to her manager she told me she was it…….
let me say that I cancelled my subscription and use alternative sources to watch the content in 4K on all of my devices. Apple or not. Problem solved.