need help with ipad

mercedesmontgomery8 wrote:

i can't get into the ipad. they reset it but they didn't take off "remote management" & is asking for a user & password. but the model is A2152

The presence of a management profile indicates that the device is centrally managed by an Enterprise or Educational establishment. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.

Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device. Otherwise, the device is useless.

Install or remove configuration profiles on iPad - Apple Support

Writing an effective Apple Support Communities question:

https://discussions.apple.com/docs/DOC-5931

What is the model number of your iPad? Settings>General>About>Model.

You may have to scroll to see the entry for Model.

Since iOS 12.2, the Model Name is displayed as well as a generic model code