froze on apple tv remote screen on iphone 12 pro max

I was using the apple tv remote on my iphone 12 pro max and now it is stuck in that screen. It will not allow me to restart my phone, clear out of the screen. Siri does not work. I ended up calling 911 cause of holding the volume buttons and power. I could not end the call, she had to hang up.

How can I fix this??

Posted on Oct 30, 2021 7:49 PM

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Posted on Oct 30, 2021 8:08 PM

You ended up making a call because you were holding two or more buttons down simultaneously. That is not how you Force Restart your iPhone. See below:

Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.


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Question marked as Top-ranking reply

Oct 30, 2021 8:08 PM in response to LisaCarol5

You ended up making a call because you were holding two or more buttons down simultaneously. That is not how you Force Restart your iPhone. See below:

Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.


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froze on apple tv remote screen on iphone 12 pro max

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