Thunderbolt to FireWire Adapter help

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Thunderbolt to FireWire Adapter help

I am running a iMac (Retina 4K, 21.5-inch, 2017) operating system 10.14.6 (18G8022), using a Thunderbolt to FireWire Adapter. Firmware Version: 5.6.

I had one of my Newertech Guardian raids drives die on me, and now I can't seem to connect more than one raid at a time. I tested the cables each and they work fine. Could the Thunderbolt to FireWire Adapter have gone bad?. I am at a loss. only five of the drives can be connected via USB 2, the other two can only be connected by firewire 800 or USB 3 which the latter doesn't seem to be working ether. any help would be appreciated. Thank you.

go2troy

Posted on Oct 30, 2021 9:18 PM

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Answer 1

kamote0628

Community Specialist

Oct 31, 2021 3:57 PM in response to DigiTar

Hi DigiTar, We appreciate you reaching out to us. We understand that you are unable to connect more than one raid at a time with your setup.

We recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac

Also, we recommend that you check if the issue persists when signed in on a different user account.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

Take care!

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Thunderbolt to FireWire Adapter help

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