I phone message to sign in password but no means of doing so; account not authenticated?

Hello jeannettebailey.

Thank you for using Apple Support Communities. We want to make sure we're on the same page and understanding your issue correctly. That way we can do our best to assist you or point you in the right direction for help. It sounds like you're experiencing issues when attempting to use your Apple ID with your iPhone. You had mentioned that you're getting prompted that your account isn't authenticated. If so, allow us to assist.

If you visit the Apple ID website or iCloud website, are you able to sign in without any issues or are you prompted with verification errors?

Manage your Apple ID

iCloud - Apple

If you're unable to successfully sign in, check out the following resource for troubleshooting steps you can attempt:

If you can't connect or sign in to iCloud - Apple Support

If your issue is something completely different, please share some additional details with us. Cheers.

Hey there!

Thanks for following up with us. It sounds like your main issue is related to your Microsoft Outlook email account and not your Apple ID. According to Microsoft's website, you might have to use an Authenticator app. Please review their steps here:

Using app passwords with apps that don't support two-step verification

How to use two-step verification with your Microsoft account

If you need additional help with authenticating your email account, reaching out to Microsoft might be beneficial for you. Their contact information can be found below:

Microsoft Support

Thank you for using Apple Support Communities. Best of luck.