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Can I refund my money?

its been buy without my allow

i have already write to report a problem, but they don’t want back . I don’t know why

In this game they said I can get them back!

iPhone 12 Pro Max, iOS 14

Posted on Nov 1, 2021 5:35 AM

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Question marked as Top-ranking reply

Posted on Nov 1, 2021 7:36 AM

i have already write to report a problem


After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): up to 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.


3 replies
Question marked as Top-ranking reply

Nov 1, 2021 7:36 AM in response to Dmitry2616

i have already write to report a problem


After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): up to 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.


Nov 1, 2021 9:48 AM in response to Dmitry2616

apple don’t want back it because no reason


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232



Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

Can I refund my money?

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