Powerbeats Replacement?
Hello, I was wondering if it’s possible to gets my Powerbeats replaced, They suddenly stopped working and I have no clue why
User profile for user:
ryane77
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Community Specialist
Hi Jaypapa1,
Thanks for posting about your Powerbeats. We'd like to see if we can offer assistance, and want to learn more about what's happening as a start. It looks like you came here from the link titled Find your Beats serial number.
Which model of Powerbeats Pro are they?
When you say they stopped working, what exactly is happening? Do they not seem to charge or power on, or is there no audio? Depending, some of the steps below might be helpful.
"If you can't charge your Powerbeats Pro
If you're having trouble charging your Powerbeats Pro, here are some things you can try.
- Make sure that the earbuds are seated properly in the case.
- Use another power source or a different cable.
- Clean the earbuds, then make sure that they're completely dry.
- Reset your device."
We hope this helps. If you'd like to get in touch directly with Apple, you can do so with this link: Get Support
Take care.