Recently, when I try to stream HBO using Safari the video will run about 5 seconds and freeze. I can stream fine using Chrome. I’ve tried all the debugging suggested by HBO. Nothing worked. Safari is up to date. Other streaming sites work fine.
Do you have any ideas?
iMac 27″, macOS 10.13
Hello Carefreelynn,
Ensuring websites and videos are working properly in Safari is important, and you’ve come to the right place for help! You mentioned walking through steps with HBO. Did you also try the steps outlined in the following article?
If Safari on Mac doesn't open a webpage or isn't working as expected
If not, try the steps outlined there as this may help with reaching a resolution. Please let us know if the issue continues, and if you’re noticing other websites having the same issue.
Have a great day!
Hello Carefreelynn,
Ensuring websites and videos are working properly in Safari is important, and you’ve come to the right place for help! You mentioned walking through steps with HBO. Did you also try the steps outlined in the following article?
If Safari on Mac doesn't open a webpage or isn't working as expected
If not, try the steps outlined there as this may help with reaching a resolution. Please let us know if the issue continues, and if you’re noticing other websites having the same issue.
Have a great day!
Thanks for the reply. Yes, I did try the things on the page you suggested. I still have the problem. The video will start playing, it will freeze and then I get HBO’s 3 dots for about 5 seconds like it is waiting on something. After a bit, the frozen screen goes black and HBO puts me on their ‘Who is Watching’ screen. HBO will play using Chrome. All my other streaming sites play fine using Safari. This seems to be a fairly new problem. (I discovered it this weekend.)
We’re glad you had the chance to try those steps Carefreelynn, and appreciate the additional details.
The next step to help isolate the issue further would be to contact Apple. You can find their contact details via the Get Support website.
Have a great rest of your week!
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