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No alerts for text messages from android users.

I have an iPhone 13, iOS 15.0.2. I do not get audible alerts on text messages sent from android users when I am active on my iPad, iMac, or MacBook. The only time I get an alert from an android sender is if I am active on my iPhone. I have no problem with alerts from other iPhone users. I do get the messages from android senders, but I don't know it until I go look at my phone, which could be hours later. When I pick up my phone, I will see the banner of a message.


I believe all my settings are correct, and my initial chat with Apple support did not find a solution.


Any others with this issue?

Posted on Nov 1, 2021 4:06 PM

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Nov 2, 2021 12:15 PM in response to Plymouth2021

Hi Plymouth2021,


Welcome to Apple Support Communities. It's our understanding you're not receiving notifications for text messages from Android users. We'll be happy to help.


We suggest to temporarily turn off "Allow Notifications" in Settings > Notifications > Messages. Then, restart your iPhone by following these steps: Restart your iPhone - Apple Support


Once that's done, please toggle on "Allow Notifications" and verify that your alerts are enabled. From there, let's test and see if that helps.


Please keep us posted with the results.


Kind regards.

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Nov 2, 2021 3:19 PM in response to bryanr14

Thank you for your suggestion, but it didn't solve the issue. I got the test message from the android user but did not get an audible alert while my iPad was being used. The message showed on my phone when I picked it up.


When I first got my iPhone, I set the message notifications to repeat, but I wasn't getting any. After a a chat session and phone call with Apple support, I talked to an advanced specialist, and we eventually discovered that my iPad, which had notifications off, was overriding my iPhone settings. I changed the settings on the iPad, and that took care of that issue. Not sure if these issues are related or not.


Thank you for trying!

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No alerts for text messages from android users.

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