Setting up new iPhone XR - update taking forever to update

Hi, Macbell123,

Congratulations on your new iPhone XR! It sounds like you are trying to get it set up for the first time, but the process gets stuck at the update iOS portion. You've come to the right place to get some help!

Make sure you are following the steps outlined in the Apple Support article Set up your iPhone, iPad, or iPod touch - Apple Support to get set up, and Update your iPhone, iPad, or iPod touch - Apple Support to update the iOS software.

If you are and still need help, please don't hesitate to respond back with answers to the following questions:

1. What method are you using to set up the iPhone--directly on the phone itself, or by connecting to a computer?
2. If you're using the phone, are you connected to Wi-Fi? You cannot update the iOS software over cellular data.
3. If you're using a computer, is it a Windows computer or Mac?
4. Are you able to restart setup and skip the update iOS portion for now?

Cheers!