I have a subscription with an app but in settings there’s no option to cancel it just says to reapply subscription. But it’s still active and I can’t change my Apple Pay information because it’s still active. I went into the App Store and there’s no option to cancel there. What do I do? This is really frustrating. I can’t find answers anywhere.
iPhone XR, iOS 15
Welcome to the Apple Support Communities.
Please see: How to cancel a subscription from Apple - Apple Support.
Cheers,
Jack
eleiyah Said:
"Help: I have a subscription with an app but in settings there’s no option to cancel it just says to reapply subscription. But it’s still active and I can’t change my Apple Pay information because it’s still active. I went into the App Store and there’s no option to cancel there. What do I do? This is really frustrating. I can’t find answers anywhere."
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Start Here: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support
Still Having Issues?...
For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
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