Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Watch light never turns off? “Always on” IS NOT ON

We have had this watch for less than a week. It did not do this at first, but after a day or two, it does not turn off. The “Always On” is not on. I don’t know if metal or glass is somehow making contact and tripping the touch sensor, but this item has not been in our possession long enough for me to think it was any normal wear and tear or misuse.

Apple Watch Series 7

Posted on Nov 2, 2021 6:11 PM

Reply
Question marked as Best reply

Posted on Nov 2, 2021 7:10 PM

Hello,


This may be related to watch orientation or wrist detection settings.


Change language and orientation on Apple Watch - Apple Support


Lock or unlock Apple Watch - Apple Support

“Lock automatically


By default, your Apple Watch locks automatically when you’re not wearing it. To change the wrist detection setting, do the following.

  1. Open the Settings app  on your Apple Watch.
  2. Tap Passcode, then turn Wrist Detection on or off.“


If not settings, this could be caused by something such as dirt or oils on the lens.


How to clean your Apple Watch - Apple Support


I hope this helps.

1 reply
Question marked as Best reply

Nov 2, 2021 7:10 PM in response to brint89

Hello,


This may be related to watch orientation or wrist detection settings.


Change language and orientation on Apple Watch - Apple Support


Lock or unlock Apple Watch - Apple Support

“Lock automatically


By default, your Apple Watch locks automatically when you’re not wearing it. To change the wrist detection setting, do the following.

  1. Open the Settings app  on your Apple Watch.
  2. Tap Passcode, then turn Wrist Detection on or off.“


If not settings, this could be caused by something such as dirt or oils on the lens.


How to clean your Apple Watch - Apple Support


I hope this helps.

Watch light never turns off? “Always on” IS NOT ON

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.