Storage

The available storage shown is higher than the device storage capacity. How is that possible?and what is wrong with the device?and how to fix it?

please see attachment

Posted on Nov 3, 2021 5:54 AM

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Posted on Nov 3, 2021 5:59 AM

There is a known bug with iOS/iPadOS 15 that causes mis-reporting of total capacity and used storage.  iPadOS 15.1 should have resolved the issue. A forced-restart may be helpful:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



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Question marked as Top-ranking reply

Nov 3, 2021 5:59 AM in response to safadih

There is a known bug with iOS/iPadOS 15 that causes mis-reporting of total capacity and used storage.  iPadOS 15.1 should have resolved the issue. A forced-restart may be helpful:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



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