IPhone forwarding the wrong email!

I have 3 email accounts on my iPhone 11. Gmail, work and one other.


I forwarded an email from my work account to a colleague using my phone and when they received it, the header info was correct but the email content was a random eBay email from my gmail account!! It had spliced two emails together, but from two different email accounts.


any idea how this happened?!!!!


luckily it was friend at work who got it, but what if it happens when I’m sending other emails??!!!


thank you



iPhone 11

Posted on Nov 3, 2021 8:02 AM

Reply
5 replies

Nov 4, 2021 5:57 PM in response to Mangetout69

Hi Mangetout69,


Thanks for getting back to us. As a test, could you try forwarding another email from your Gmail account (it can be forwarded to the same Gmail account or another email account that you own), then check if the forwarded icon appears next to it? If the icon appears next to the newly forwarded email from your Gmail account, this can indicate that the body of the eBay email may have inadvertently been copy/pasted in to another email as opposed to being forwarded.


Regards.

Nov 4, 2021 9:30 AM in response to Mangetout69

Hello Mangetout69,


Thank you for participating in the Apple Support Communities! We understand that when you forwarded an email from your iPhone, the contents in the email incorrectly contained the contents of an email from another account. That's certainly not the experience we'd like you to have and we'd like to take a closer look.


Are any of the email accounts an iCloud Mail account or are they all third-party email accounts? When you view the eBay email that was forwarded, do you see a forward icon next to that specific email? It should appear to the left of the To field, or below where you'll usually see the unread email icon:


Check your email in Mail on iPhone - Apple Support


Take care.

Nov 5, 2021 3:17 AM in response to MichelleT18

Hi - so I can see a ‘forwarded’ icon if I forward another email from my gmail account, but not on the one that went to my colleague.


to confirm, the eBay email (gmail account) was from 7th October. it was somehow sent to my colleague on 3rd November (via work account). I hadn’t looked at that email in weeks, and definitely hadn’t copied it. It also replaced the full body of the email I had attempted to send yet the header remained intact.


I have attached a pic with confidential info erased. You’ll see my message to my colleague at the top, then the correct header info, then the eBay email below

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IPhone forwarding the wrong email!

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