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passcode stopped working a day after installing iOS 15

I've used the same 4 digit code to unlock my phone for years. Tonight, my phone is asking for a passcode using a different screen, one that shows the keyboard, not the number pad as before. And when I enter the 4 digits, it doesn't work. Now I am locked out for the next 15 minutes after trying multiple times, also with my Apple ID. What a mess! Can anyone help?????

iPhone 12 mini

Posted on Nov 3, 2021 1:26 PM

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Posted on Nov 3, 2021 1:31 PM

At this point, you are at a state where you believe that the passcode is 4 digits and the iPhone believes that it is an Alphanumeric code. It is safe to state that you will not be able guess this passcode and will eventually end up disabling the iPhone after trying a certain set number of trial attempts.


You will need to reset the passcode on the iPhone. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. All your data on your iPhone will be wiped clean in the process.


If you have a backup created then you can ➔ Restore Your iPhone from that backup file. If you do not have a backup file created then you will lose all your data on the iPhone.


 If Photos, Messages and Contacts are synced to iCloud then you will be able to retrieve them after setting up iCloud on your iPhone after you reset the passcode and sign into iCloud.


Axel F.


1 reply
Question marked as Best reply

Nov 3, 2021 1:31 PM in response to rds27

At this point, you are at a state where you believe that the passcode is 4 digits and the iPhone believes that it is an Alphanumeric code. It is safe to state that you will not be able guess this passcode and will eventually end up disabling the iPhone after trying a certain set number of trial attempts.


You will need to reset the passcode on the iPhone. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. All your data on your iPhone will be wiped clean in the process.


If you have a backup created then you can ➔ Restore Your iPhone from that backup file. If you do not have a backup file created then you will lose all your data on the iPhone.


 If Photos, Messages and Contacts are synced to iCloud then you will be able to retrieve them after setting up iCloud on your iPhone after you reset the passcode and sign into iCloud.


Axel F.


passcode stopped working a day after installing iOS 15

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