after running tests, i am told that itunes helper is not running. what can i do?

Hi there whocanibenow,

We see you linked to the Apple Support Communities from If your computer doesn't recognize your iPhone, iPad, or iPod, and you're seeing a message that iTunes Helper isn't running.

To help members of the community have a clear understanding of the issue, so the most relevant information can be offered, we suggest providing some additional information, such as the answers to the following questions:

Have you made sure you're running the latest available version of iTunes since seeing that message, along with completing the other steps from the page you linked from?

When you say you ran tests, do you mean you ran the iTunes Diagnostics mentioned here: Gather and use iTunes Diagnostics in iTunes for Windows, or something else?

Cheers!