So my iPhone has been crashing and restarting by itself and I’m trying to figure out why !! I got a replacement iPhone and it’s happening on my replacement iPhone !! Any ideas why ? I updated the firmware on the last iPhone before getting the replacement but that didn’t solve the issue !! Here a screenshot of the crash report !! Hope this helps any technicians !!
iPhone 11 Pro
Here is a copy of the analytics of when it crashes :
{"crashreporter_key":"d5569c925d61d618330d425b4d391fca33e995f2","bug_type":"211","timestamp":"2021-11-08 17:00:04.00 -0700","os_version":"iPhone OS 15.1 (19B74)","incident_id":"F04354A9-C7FA-47AD-B2F6-6A3C86099944"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en-US","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","basebandChipset":"ice19","basebandFirmwareVersion":"3.00.00","configParentUuid":"50fcb41f-449c-41b5-bc6f-8dbde16c9d91","configUuid":"ab12bc66-cae4-458b-96d4-a31f1968dc29","currentCountry":"United States","deviceCapacity":256,"homeCarrierCountry":"United States","homeCarrierName":"T-Mobile US","isDualSim":false,"servingCarrierName":"T-Mobile US","startTimestamp":"2021-11-08T00:00:02Z","trialExperiments":"1","trialRollouts":"3-10","version":"2.2"}
{"message":{"BogusFieldNotActuallyEverUsed":null,"Count":12,"daily_total_BogusMeasureNotActuallyEverUsed":null},"name":"StabilityHeartBeatCount5","sampling":100,"uuid":"3c8f638f-d492-465e-9e27-546a163beac9_2"}
{"_marker":"<end-of-file>"}
hope that helps !! I’m just done with my replacement iPhone 11 Pro crashing as well !!
Here is a copy of the analytics of when it crashes :
{"crashreporter_key":"d5569c925d61d618330d425b4d391fca33e995f2","bug_type":"211","timestamp":"2021-11-08 17:00:04.00 -0700","os_version":"iPhone OS 15.1 (19B74)","incident_id":"F04354A9-C7FA-47AD-B2F6-6A3C86099944"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en-US","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","basebandChipset":"ice19","basebandFirmwareVersion":"3.00.00","configParentUuid":"50fcb41f-449c-41b5-bc6f-8dbde16c9d91","configUuid":"ab12bc66-cae4-458b-96d4-a31f1968dc29","currentCountry":"United States","deviceCapacity":256,"homeCarrierCountry":"United States","homeCarrierName":"T-Mobile US","isDualSim":false,"servingCarrierName":"T-Mobile US","startTimestamp":"2021-11-08T00:00:02Z","trialExperiments":"1","trialRollouts":"3-10","version":"2.2"}
{"message":{"BogusFieldNotActuallyEverUsed":null,"Count":12,"daily_total_BogusMeasureNotActuallyEverUsed":null},"name":"StabilityHeartBeatCount5","sampling":100,"uuid":"3c8f638f-d492-465e-9e27-546a163beac9_2"}
{"_marker":"<end-of-file>"}
hope that helps !! I’m just done with my replacement iPhone 11 Pro crashing as well !!
Hey Bluemanclarinet3,
It sounds like you're having an issue with your iPhone restarting unexpectedly. We can understand wanting to look into that further. We want to help.
We'd recommend reviewing the information in this article: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly
Thanks!
That’s what I previously did with my iPhone before I got my replacement iPhone!! How ever I have deleted an app on my iPhone and it seems to have not crashed and restarted since !!
Hey Bluemanclarinet3,
It sounds like removing an app has helped resolve the issue.
If the problem continues, we'd suggest contacting Apple Support for further assistance here: Get Support
Thanks!
Update removing the app did not solve the issue !! My iPhone 11 Pro keeps crashing and restarting by itself !! Ugh !!
iPhone keeps crashing and restarting
