Cox "Outlook" Mail folders disappeared

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Level 1

4 points

Cox "Outlook" Mail folders disappeared

I recently took my iMac to the apple store and they wiped the hard drive. They said everything was backed up on iCloud.

It looks like all my files are there but when I connected my cox account to the Mail app all the folders I had are missing.

I have a time machine but wasn't sure how to see if my mail folders might be backed up on there. I didn't want to restore from the time machine because the Apple store people think that's why my computer was so slow (which is the reason they wiped the hard drive in the first place).

I checked under ~/Library/Mail/ but there's no Mail folder? Maybe I'm looking in the wrong place.

Thanks for any help anyone can give.

iMac, OS X 10.11

Posted on Nov 5, 2021 1:01 PM

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Answer 1

ku4hx

Level 7

23,700 points

Nov 5, 2021 1:40 PM in response to karen.sue

Did they explain how an external drive was slowing down your Mac system? It may be slow in backing up initially, especially to a spinning platter, but subsequent backups are far smaller and much quicker to finish. A slow external drive is not cause to wipe your drive, worst case is you replace the external drive with a faster one.

Was you problem because restoring from TM was taking forever? I don't understand the references in "that's why my computer was so slow". What is the "that's"?

Something had to be going on with your system itself to warrant wiping

Wiping your drive will have no effect on an internet mail account. What's on the internet, is not touched by what you do locally without a user deleting folders and emails. After reinstalling the OS, you do have to rebuild the local Mac Mail account, but all that does is establish a connection to display what's on the internet and allow sending and receiving.

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Answer 2

karen.sue Author

Level 1

4 points

Nov 5, 2021 1:48 PM in response to ku4hx

The issue is that when we restored from the time machine, the folders showed up in the Mail (at least that's what my mom said).

Maybe I should restore and figure out / save the files for the Mail then factory reset the computer again and have the files saved somewhere?

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Answer 3

karen.sue Author

Level 1

4 points

Nov 5, 2021 1:43 PM in response to ku4hx

Oh I think I meant the files on the system (that were restored from the time machine when we first got the new iMac) was what was slowing the computer down.

So they said now not to restore from time machine back up.

If we want any files they said to drag and drop files.

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Answer 4

ku4hx

Level 7

23,700 points

Nov 5, 2021 2:26 PM in response to karen.sue

Well, it's your machine and you talked to them; not me. But the reason Migration Assistant exists is to move data and a primary source of that data is Time Machine. Apple supplies TM and Migration Assistant and Apple sanctions the use of them both. Data may have been corrupted during transfer, but what they are advocating, on the surface, makes no sense to me.

I still say you're not getting the whole story, but I'm just a bystander.

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Cox "Outlook" Mail folders disappeared

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