Flexgate repair programme 2017 and above

So, what are the plan for a repair program for the flexgate issues on MBP 2017 and above? @apple



Posted on Nov 6, 2021 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2021 7:05 AM

mikkelkejser wrote:

So, what are the plan for a repair program for the flexgate issues on MBP 2017 and above? @apple




All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price, or trade it in as is.


2 replies
Question marked as Top-ranking reply

Nov 6, 2021 7:05 AM in response to mikkelkejser

mikkelkejser wrote:

So, what are the plan for a repair program for the flexgate issues on MBP 2017 and above? @apple




All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price, or trade it in as is.


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Flexgate repair programme 2017 and above

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