Why there is no option in Mobile data.

when I go to settings —> Mobile Data, there is no option like normally shows in iPhone only shows “add data plan”. I don’t have SIM card in my iPhone. So I need to know is there any problem in my iPhone or this is normal when I insert SIM card it goes normal.

Posted on Nov 7, 2021 3:07 AM

Question marked as Top-ranking reply

Posted on Nov 8, 2021 3:48 AM

A device MUST have a SIM (either a physical SIM, or a provisioned eSIM) to operate on a mobile (aka cellular) network.


Let’s start over:


1) Do you have a physical SIM to install? (y/n)


2) Do you have a carrier which uses eSIM (y/n)


If the answer to both is “No” you have a WiFi-only mobile device without any mobile network calling, SMS, MMS, or WiFi calling capability.


(The “Mobile Data Plan” link is irrelevant to you)


If the answer to either (or both) of the questions is “Yes” install the SIM and/or eSIM profile per your carrier’s instructions.


(IF your carrier uses eSIM, they MIGHT have you use the “Mobile Data Plan” link as part of their provisioning process.)


The “Mobile Data Plan” link ONLY pertains to eSIM installation.

7 replies
Question marked as Top-ranking reply

Nov 8, 2021 3:48 AM in response to Community User

A device MUST have a SIM (either a physical SIM, or a provisioned eSIM) to operate on a mobile (aka cellular) network.


Let’s start over:


1) Do you have a physical SIM to install? (y/n)


2) Do you have a carrier which uses eSIM (y/n)


If the answer to both is “No” you have a WiFi-only mobile device without any mobile network calling, SMS, MMS, or WiFi calling capability.


(The “Mobile Data Plan” link is irrelevant to you)


If the answer to either (or both) of the questions is “Yes” install the SIM and/or eSIM profile per your carrier’s instructions.


(IF your carrier uses eSIM, they MIGHT have you use the “Mobile Data Plan” link as part of their provisioning process.)


The “Mobile Data Plan” link ONLY pertains to eSIM installation.

Nov 7, 2021 3:34 AM in response to Community User

Even with a physical SIM installed, that option will STILL be present.


It is the link you select to begin installing an eSIM profile (if your carrier provides the functionality and doesn’t “push it out - over the air” directly).


Additionally, even if if you have already provisioned an eSIM profile, that link will STILL be displayed as you can use it to install additional eSIM profiles.


You can learn more about Dual-SIM and eSIMs here:

https://support.apple.com/en-us/HT209044





Nov 8, 2021 4:22 AM in response to Chattanoogan

Sir, I bought an iPhone XR from a shop. We have to pay taxes to turn on the mobile network in my country because my phone is from the UK, so I have to pay tax except for the money I use to buy the phone. but I didn't pay so I can't use any sim on my phone. But the problem is why there is no option is mobile data. I am worried about this if I pay tax and there is any problem with my device, around 300$ will be wasted.

That's, why I want to know when I pay tax and my phone, will be registered so that the remaining option will show?

sir, you can do one more thing to help me. You can use your phone without a sim and tell me there is any other option in SETTINGS --> MOBILE DATA (except add data plan). Thanks


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Why there is no option in Mobile data.

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