facetime not working

I got the new iPad pro-2021 from UAE where facetime does not work, when I traveled to Lebanon I switched the region of the iPad and my phone to Lebanon where facetime works. on my phone facetime works perfectly but on the iPad, it's not activating and keeps saying facetime activation failed, an error occurred. iMessage works on the iPad.

on my phone facetime is connected to my phone number and when I tried to activate it using the email it also shows the same error. any idea what I can do?

iPad Pro 11-inch Wi-Fi

Posted on Nov 7, 2021 6:23 AM

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Nov 8, 2021 10:36 AM in response to rahafg83

Not all features or Apps are available in every region, some being restricted by local laws or legislation. The country in which the device is marketed/sold will determine which features are accessible. FaceTime, by example, is not available to devices purchased in many Middle East countries.


Apple doesn’t exclude FaceTime from their products because they have a choice - they do so because local laws prohibit use of certain services (in this case FaceTime is prohibited by law in UAE).


In this example, Apple products sold in UAE don’t incorporate services that are prohibited. Technically, the product’s region-specific model number will inhibit loading of Apps that are not intended for use in the region in which it is sold. Removing the product from the country of purchase does not lift this hardware/software restriction.


Some other countries have similar restrictions - that prohibit the sale of products that do not conform to their laws. These restrictions don’t just relate to services and software, but may also apply to other characteristics (physical, electrical etc.)


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facetime not working

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