When I try to open my desktop Messenger+ app from Verizon, it immediately closes and then pops up an error message below. I've already contacted Verizon and they suggested contacting Apple. Here I am.
Muzikman69
MacBook, macOS 10.13
Hello Muzikman69,
Thanks for visiting Apple Support Communities. We understand that you're having an issue opening the Messenger+ app from Verizon as it closes when launching. Let's see if a particular window is causing this to happen by holding the Shift key on your keyboard while opening the app. This causes the app to forget the windows that were last open. If the behavior continues, these steps may help: If an app freezes or quits unexpectedly on Mac
If you're still having an issue, let's help to narrow our focus by testing this in safe mode and a new user account. Here's a guide on safe mode and the steps to take if it does or does not happen there: How to use safe mode on your Mac
If the issue continues after those steps, create a new user account to see if it happens there too. This will let us know if the issue is system-wide or only within your account: Set up users, guests, and groups on Mac
Keep us posted.
Take care.
Hello Muzikman69,
Thanks for visiting Apple Support Communities. We understand that you're having an issue opening the Messenger+ app from Verizon as it closes when launching. Let's see if a particular window is causing this to happen by holding the Shift key on your keyboard while opening the app. This causes the app to forget the windows that were last open. If the behavior continues, these steps may help: If an app freezes or quits unexpectedly on Mac
If you're still having an issue, let's help to narrow our focus by testing this in safe mode and a new user account. Here's a guide on safe mode and the steps to take if it does or does not happen there: How to use safe mode on your Mac
If the issue continues after those steps, create a new user account to see if it happens there too. This will let us know if the issue is system-wide or only within your account: Set up users, guests, and groups on Mac
Keep us posted.
Take care.
Dave,
That's good to know. With the issue happening in a new user account it means it's happening over your entire Mac and very likely app related. In your troubleshooting, did you uninstall the app and reinstall it? If not, do that to see if a fresh copy helps: How to uninstall apps on your Mac
If the issue continues at that point, we recommend reaching out to Apple Support: Get Support
Best regards.
I tried all your suggestions above and still having the same issue. Even happened after creating a new user account.
Dave D.
I tried before and tried again just now and it is still the same issue. I'll try support. Thank you.
Verizon Messenger+ app opens and closes after updating to IOS Monterey 12.0.1
