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I have been stuck in Greece for the last 18 months due to the CoVid 19

Dear Apple Support, I am an American stranded during the last several months on a Greek Island

( Patmos ) and have developed a problem with my Mac Air 13" screen at the beginning of the CoVid 19 in April 2020.

My screen developed a big vertical stripped line down the middle of my screen. for reasons I cannot understand as the laptop has always been treated delicately.

As I was staying on the Island of Patmos in Greece during Lockdown as I am 68 years old and only until recently I had no reasonable way to reach Apple or an approved Apple service when under warranty.

I am now on the mainland of Greece ( near Glyfada ) and wish to have your consideration approval for coverage to get repaired to fix this problem at an approved Apple outlet (" I Storm ") store as this is yet another problem I have had with a Apple laptop over the last several years on a different MacBookk Pro.


I kindly request your consideration and coverage under these strenuous CoVid 19 Pandemic times as I had no way at all to get service during CovId 19 during the Lockdown days here.

There is only an approved apple provider here in Greece called "I Storm " in lieu of the Reall Apple Store but they can only apparently take direction from Apple.

I kindly request you assistance on this issue because now it is out of warranty of course.

Most Grateful, David H.


[Personal Information Edited by Moderator]

MacBook Air 13″, macOS 10.15

Posted on Nov 8, 2021 9:35 AM

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Question marked as Apple recommended

Unfortunately your post is not reaching Apple - because this is not Apple support. These are user to user forums and we have no way to contact Apple for you.


I would start by using the contact support link in the upper right corner of this page; you can possibly use a link to your post here or explain it again. I do not know if Apple will make exceptions due to COVID or not.


Good luck!

Posted on Nov 8, 2021 10:55 AM

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1 reply
Question marked as Apple recommended

Nov 8, 2021 10:55 AM in response to HODinGreece

Unfortunately your post is not reaching Apple - because this is not Apple support. These are user to user forums and we have no way to contact Apple for you.


I would start by using the contact support link in the upper right corner of this page; you can possibly use a link to your post here or explain it again. I do not know if Apple will make exceptions due to COVID or not.


Good luck!

I have been stuck in Greece for the last 18 months due to the CoVid 19

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