Why does it say payment incomplete when I try downloading a game

Hey there, rio200,

Thanks for visiting the Apple Support Communities to get help with your purchase. It sounds like you are receiving an error related to your payment when trying. You've come to the right place for help!

Based on what you've described, we recommend using the steps in the Apple Support article If your payment method is declined in the App Store or iTunes Store - Apple Support.

If the issue continues after that, please get in touch with Apple Support directly here: Get Support

Have a lovely day.