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CANNOT SEND MAIL MESSAGE

8278 Views 15 Replies Latest reply: Sep 30, 2010 5:46 PM by pgk2008 RSS
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jeffscab Calculating status...
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Aug 5, 2010 8:42 AM
I have two e-mail accounts on my iPhone 4. Occassionally, I get a message that reads "Cannot Send Mail. A copy has been placed in your Outbox. The recipient (address) was rejected by the server because it does not allow relaying."

The recipients are always individuals to whom I have sent e-mails in the past with no problem (one was my boss!). After the message sits in the outbox for a while, it's sometime sent with no further problem. Anyone else experiencing something like this? HELP!
iOS 4
  • Bill Heiden Calculating status...
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    Sep 13, 2010 1:46 PM (in response to jeffscab)
    We are seeing the exact same problem. More details to follow.
  • patricka12 Calculating status...
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    Sep 20, 2010 2:01 PM (in response to Bill Heiden)
    YES!!! Someone please help?
    Windows XP Pro
  • paulcb Level 6 Level 6 (18,645 points)
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    Sep 20, 2010 2:04 PM (in response to jeffscab)
    Assuming this happens when connected to cellular, make sure your SMTP server is allowed by your cellular carrier, i.e. add one that your carrier accepts. Settings > Mail > account > SMTP
    HP DV7 Laptop, Windows 7, iPhone 3G 8GB 3.1.3
  • Monty1945 Level 3 Level 3 (690 points)
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    Sep 20, 2010 2:34 PM (in response to jeffscab)
    Greetings,

    In most cases you will need to use the SMTP server that the ISP provides for the service that you are using, if you are using WiFi. If you are home, use that one, at work, or school, then contact your IT folks. Most all ISPs will not allow other SMTP servers to be used, only their own.

    You can reference multiple SMTP servers in your phone. If you are using non-WiFi, like 3G, then you will use your carrier provided SMTP. You can also plug in the SMTP of your email program, like smtp.me.com, smtp.mac.com, cwmx.com for AT&T, etc.

    Cheers,
    M.
    ***
    20" iMac 2.33, iPhone 3G&3Gs, Air, Macbook Pro, Mini, Mac Pro Quad, AEBS N, Mac OS X (10.6.4), iPad WiFi+3G 64Gig, 21.5" iMac, 17" iMac PPC, 17" iMac Intel, and More
  • johnny lightning Level 1 Level 1 (0 points)
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    Sep 21, 2010 2:12 AM (in response to jeffscab)
    My problem is similar though not exactly the same. Has only occurred since updating software for iPhone 3G this morning. I can receive emails without problem, but no longer able to send them - had no issues with this previously.
    Error message says 'The connection to the outgoing server ... failed etc etc'. Have tried restarting the phone. Don't particularly want to have to re-enter the relevant server information etc .. any suggestions anybody??
     MacBook Pro 17 inch/2.5GHz/4G RAM, Mac OS X (10.6.4),  iPod 60GB, iPhone 3G 16GB
  • prafalow Calculating status...
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    Sep 22, 2010 5:43 AM (in response to johnny lightning)
    I'm having the exact same problem now that I just got an iphone 3GS. Doesn't happen with all emails I send, but many. Can someone help with settings instructions for those non-teckies of us?
    iphone, iOS 4
  • Wenderino Calculating status...
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    Sep 22, 2010 10:15 AM (in response to prafalow)
    I'm having the same problem since updating my phone last night - I can receive, but not send. Would really appreciate some help
    3GS
  • L. Powow Level 1 Level 1 (35 points)
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    Sep 22, 2010 10:30 AM (in response to jeffscab)
    If your having issues sending mail, try changing the outgoing host name to cwmx.com (For ATT customers). Leave username and password blank.

    This usually resolves any sending issues on the iphone.

    Hope that helps.
    Alienware M17x Core i7 / 8gig DDR3 Ram / 250 gig SSD x2 / Nvidia 280M, Windows 7,  iMac 27" - iPhone 3G - iPod Touch 2nd Gen 
  • paulcb Level 6 Level 6 (18,645 points)
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    Sep 22, 2010 11:26 AM (in response to Wenderino)
    As mentioned in this thread, have you checked your SMTP settings?
    HP DV7 Laptop, Windows 7, iPhone 3G 8GB 3.1.3
  • iandes Calculating status...
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    Sep 23, 2010 3:24 AM (in response to johnny lightning)
    I am also in a similar boat.

    Recently upgraded my phone (iphone4) to iOS 4.1

    Now it only intermittently sends emails over 3G, often just sitting there with the spinny wheel and saying 'Sending' for ages, but is fine over wifi. Including wifi provided by my service provider, Vodafone, in the UK. SMTP settings match those provided by the provider (and I have even reconfigured my account on the phone to check), so there is no obvious reason for it not to work.

    Anyone else seen this? It feels like the phone is somehow not quite connecting with the server properly and then timing out.
  • kelly9159 Calculating status...
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    Sep 23, 2010 2:14 PM (in response to jeffscab)
    I had this same problem. Could receive messages, but not send. Go to settings-->mail, contacts etc-->choose the account in question then delete account. After, go back and add the account back. I have Yahoo and they apparently changed some of their settings in their outgoing mail server. Once I deleted the account and re-added, everything worked fine. Try it.
    iPod classic, Mac OS X (10.6.4), mac book
  • iandes Level 1 Level 1 (0 points)
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    Sep 24, 2010 2:03 AM (in response to kelly9159)
    Tried this, I still get intermittent service. Sometimes, I can send mail. Sometimes, it doesn't work. This is sat in the same location with no changes to the config, just that sometimes the phone seems to get itself stuck.

    Even restarting the phone doesn't seem to help when it gets like this - I just have to wait until it decides to start working again. Very frustrating and hard to tie down - and just the sort of thing that if I took it in to get tech support, would work fine when in the store!
  • johnny lightning Level 1 Level 1 (0 points)
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    Sep 24, 2010 3:51 PM (in response to kelly9159)
    thanks kelly - working fine again!
     MacBook Pro 17 inch/2.5GHz/4G RAM, Mac OS X (10.6.4),  iPod 60GB, iPhone 3G 16GB
  • RuDa Calculating status...
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    Sep 25, 2010 10:12 AM (in response to Monty1945)
    Thank you. This solution worked on our 2 iphones. The problem began when we synced with Microsoft Outlook 2007.

    I think I ca clarify the solution by adding the folowing. Go to settings, then mail and click on the account. Go to SMPT and tap it. That brings up a screen with the primary server and the other STMP servers. Turn on the servers for the accounts on which you have an email.
    iphone 3GS
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