Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MACBook update

Hi. I can not update my software update MACBOOK (Retina, 12-inch, 2017).

I have tried couple times but it doesn't work. I also follow the Apple Support Instructions.


Please check and fix it. I really need to use some applications which are work on latest version of Software update.


Thank you.

Uuree

Posted on Nov 9, 2021 2:38 PM

Reply
Question marked as Best reply

Posted on Nov 9, 2021 2:52 PM

"MACBook update: Hi. I can not update my software update MACBOOK (Retina, 12-inch, 2017). I have tried couple times but it doesn't work. I also follow the Apple Support Instructions. Please check and fix it. I really need to use some applications which are work on latest version of Software update.[...]"

-------


Proceeding with an Update:

If you cannot update, then fix a few things...


Three Thoughts:

A. Single Out this User:

Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.


B. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

  1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
  2. Log in: as same user
  3. Delete: this user
  4. Restart the Mac


C. Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple SupportImportant: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.

2 replies
Question marked as Best reply

Nov 9, 2021 2:52 PM in response to Uurdmandakh88

"MACBook update: Hi. I can not update my software update MACBOOK (Retina, 12-inch, 2017). I have tried couple times but it doesn't work. I also follow the Apple Support Instructions. Please check and fix it. I really need to use some applications which are work on latest version of Software update.[...]"

-------


Proceeding with an Update:

If you cannot update, then fix a few things...


Three Thoughts:

A. Single Out this User:

Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.


B. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

  1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
  2. Log in: as same user
  3. Delete: this user
  4. Restart the Mac


C. Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple SupportImportant: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.

MACBook update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.