BackService is using significant energy

I have recently updated my MacBook Pro (2017) to macOS Monterey 12.0.1.

Since then the laptop keeps on using way more energy than usual and says BackService is indeed the one using significant energy.


I checked on the Activity Monitor and BackService has an Average Energy Impact of 41,9 in the last 12h, which is considerably high.


If anyone could help out, it would be extremely appreciated.

MacBook Pro with Touch Bar

Posted on Nov 9, 2021 2:46 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2021 11:16 AM

thank you for your reply.


It was indeed some kind of app. I am sure I didn’t download it consciously, so that is weird.


With that being said, there was no way to really open the app not force quit it. I however managed to find it in the Macintosh HD folder and deleted it completely from there (the app itself was in a folder called “CleverFiles”, together with another app called “SmartDeamon”).


Once again, many thanks for the replies and help!


6 replies
Question marked as Top-ranking reply

Nov 10, 2021 11:16 AM in response to zarathu

thank you for your reply.


It was indeed some kind of app. I am sure I didn’t download it consciously, so that is weird.


With that being said, there was no way to really open the app not force quit it. I however managed to find it in the Macintosh HD folder and deleted it completely from there (the app itself was in a folder called “CleverFiles”, together with another app called “SmartDeamon”).


Once again, many thanks for the replies and help!


Nov 10, 2021 6:53 AM in response to fc18

If you alphabetize the Activity Monitor, can you see Backservice? I suspect that it is a rogue process or app that you have picked up somewhere, and that it is phoning back to the mother ship all about you. If Activity monitor shows it, then try force quitting it.


IS IT STILL THERE after you restart? Have you tried running a malicious software program?

I found this reference for it in the windows system: https://howtodoninja.com/files/exe/backservice-exe/safe-virus-malware-uninstall-fix-backservice-exe/


or this:


https://macdownload.informer.com/backservice/


Do a search command-F, and see if you can find the app.

Nov 10, 2021 12:03 PM in response to fc18

That sounds like adware or a "PUP"— potentially unwanted program. Do not download ANY removal tools to deal with this. Most will give you more adware. The one trusted adware eviction tool recommended by most senior contributors here is MalwareBytes. We know the developer.


Get MalwareBytes ONLY from the developer's site:


https://www.malwarebytes.com/mac


The majority of download hosting sites that offer free things would be payware elsewhere will "gift" you with a little something extra: adware. Also common with sites offering free fonts and out-of-print repair manuals. The old addage, "If it sounds too good to be true...." applies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

BackService is using significant energy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.