Dell E525W Mac OS 12 (Monterey) print Credentials expired

Question

Level 1

7 points

Dell E525W Mac OS 12 (Monterey) print Credentials expired

Hope someone can help. So, just updated to a shiny yellow iMac from an old iMac and along with it came Mac OS12. I use a Dell E525W MF printer. Unfortunately, although I can easily see the printer using the latest driver software (which instals but only supports up to OS 11 officially), and it did work for a short amount of time I now get 'Encryption credentials have expired'. in the print queue. Tried restarting/removing printer and adding etc. but to no avail.

I seem to remember this being na issue last OS too and the fix was to turn off secure AirPrint and use AirPrint instead. But I can't find those options here and I'm stuck.

Any advice please?

iMac Line (2012 and Later)

Posted on Nov 10, 2021 10:41 AM

Reply

Answer 1

Top-ranking reply

Pete_2

Level 1

18 points

Dec 5, 2021 4:46 AM in response to sunil vishin

Airprint did nothelp for me. I also have the Dell E525W printer and I am now running Monterey. The credentials expired message was really chalenging. But using the generic driver (instead of the Dell driver) did work.

Reply

Answer 2

sunil vishin Author

Level 1

7 points

Nov 10, 2021 12:49 PM in response to Keith Barkley

Hi Keith,

Thank you for your reply.

So, this works - well, it put me on the right track. When I added the printer it selected the dell driver as the auto selected option. This was the one that didn't work. Instead I used the generic profile, which ended up working. Also tried the scanner and this seems to work too. So all good.

The option for AirPrint isn't there though (and neither is secure AirPrint).

I suspect that when Dell get round to updating the driver it will be okay to revert to it.

Thanks for your help.

Reply

Answer 3

Nov 10, 2021 10:54 AM in response to sunil vishin

Set up airprint by deleting the current driver with the '-' button in the printer dialog, then re-add it with the '+' button. Airprint should be one of the options.

Reply

Answer 4

sunil vishin Author

Level 1

7 points

Dec 5, 2021 5:32 AM in response to Pete_2

Thanks for responding Pete - I can confirm that the generic driver has been working for me for over a week now, including using the scanner as well as printing.

Reply

Dell E525W Mac OS 12 (Monterey) print Credentials expired

Similar questions