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Erase Computer for Trade In

I am trying to erase my Mac to turn in for a trade. I have followed the above steps but my erase button is grayed out. How can I fix this? Thank you.

iMac 21.5″, 11.6

Posted on Nov 11, 2021 5:18 AM

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Question marked as Best reply

Posted on Nov 11, 2021 6:03 AM

Teachyou wrote:

I have tried those steps and the button is still greeted out.


?



You can not erase a drive if you are booted from that same drive.


if you still have issues—

Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


or


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT20123

3 replies
Question marked as Best reply

Nov 11, 2021 6:03 AM in response to Teachyou

Teachyou wrote:

I have tried those steps and the button is still greeted out.


?



You can not erase a drive if you are booted from that same drive.


if you still have issues—

Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


or


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT20123

Erase Computer for Trade In

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