You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am being charged for iTunes but I didn't purchase anything. It is possible that our 4 yr. old grandson may have though!
iPhone 6s Plus, iOS 13
Your passcode and/or Apple ID was compromised.
You will want to change your passcode and your Apple ID password, and probably also enable purchase security.
Set a passcode on iPhone - Apple Support
If you think your Apple ID has been compromised - Apple Support
Require a password for App Store and iTunes purchases - Apple Support
Kids are really good at getting passcodes and passwords, too.
And what you were looking for; how to request a refund:
Request a refund for apps or content that you bought from Apple - Apple Support
Having watched and worked similar cases rather too often, you seemingly got off fairly lightly, too. I've met cases where the kids trashed the device settings and/or trashed the device contents. Mail account settings gone, spurious replies, swathes of files or mail or messages gone, etc.
Your passcode and/or Apple ID was compromised.
You will want to change your passcode and your Apple ID password, and probably also enable purchase security.
Set a passcode on iPhone - Apple Support
If you think your Apple ID has been compromised - Apple Support
Require a password for App Store and iTunes purchases - Apple Support
Kids are really good at getting passcodes and passwords, too.
And what you were looking for; how to request a refund:
Request a refund for apps or content that you bought from Apple - Apple Support
Having watched and worked similar cases rather too often, you seemingly got off fairly lightly, too. I've met cases where the kids trashed the device settings and/or trashed the device contents. Mail account settings gone, spurious replies, swathes of files or mail or messages gone, etc.
When one thinks that a 4 yr old grandson "purchased" a game, how may I contact Apple Support to cancel any/all of that?
